Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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TD7
Level 7

Putting in my password and the capital letters are not working on Roku remote

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My internet was disabled for a few hours and now that its working....I had to reset my password for RoKu....the only thing...There is a capital letter required but the capital letters are not working on the RoKu remote. How do I get the remote to provide the capital letter? We have tried everything.

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Strega
Level 18

Re: Putting in my password and the capital letters are not working on Roku remote

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On the left side of the keyboard you should see an arrow pointing up.  Also on the right side you should see an arrow with a check box that acts more like a caps lock key.  (ie: remains in upper case until un-checked.)

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4 REPLIES 4
Strega
Level 18

Re: Putting in my password and the capital letters are not working on Roku remote

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On the left side of the keyboard you should see an arrow pointing up.  Also on the right side you should see an arrow with a check box that acts more like a caps lock key.  (ie: remains in upper case until un-checked.)

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summerdays44
Level 7

Re: Putting in my password and the capital letters are not working on Roku remote

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There is no keyboard, Can't enter uppercase letters using my Roku remote. Press button for caps, but still enters lowercase in password (for Spectrum). Hence can't get the spectrum app that has been working for years. Problem appears to be that the roku software does not allow one to enter uppercase letters even though there is a button for uppercase. 

 

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summerdays44
Level 7

Re: Putting in my password and the capital letters are not working on Roku remote

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There is no keyboard, Can't enter uppercase letters using my Roku remote. Press button for caps, but still enters lowercase in password (for Spectrum). Hence can't get the spectrum app that has been working for years. Problem appears to be that the roku software does not allow one to enter uppercase letters even though there is a button for uppercase. 

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HDMIGuy
Level 15

Re: Putting in my password and the capital letters are not working on Roku remote

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On the Spectrum app put your cursor on the letter you want.  It should appear in lower case and then right above in upper case.  Just arrow up and hit enter and you will have the uppercase you need.

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