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Kc12
Newbie
‎04-15-2021 04:41 PM

Premiere will not complete setup mode

Has anyone been able to setup a faulty Roku Premiere? I have tried everything. Factory reset multiple times. Tried wireless connection and used a Hotspot. Nothing. My account says the roku is connected, but the activation will not finish. Now I am getting the "we can't recognize your email" message. Are these all just faulty?

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4 REPLIES 4
WhatBunchaDopes
Channel Surfer
‎04-15-2021 05:13 PM

Re: Premiere will not complete setup mode

 

@Kc12 wrote:

Has anyone been able to setup a faulty Roku Premiere? I have tried everything. Factory reset multiple times. Tried wireless connection and used a Hotspot. Nothing. My account says the roku is connected, but the activation will not finish. Now I am getting the "we can't recognize your email" message. Are these all just faulty?

Great question. Mine updated the firmware automatically the first time.  They may have borked the firmware? 

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Chopper2850
Newbie
‎04-15-2021 05:24 PM

Re: Premiere will not complete setup mode

No, same problem here and no support  from  Roku!!!! Need to get their **bleep** together. 

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Bear4472
Newbie
‎04-15-2021 05:27 PM

Re: Premiere will not complete setup mode

I am having the same issue, keeps asking to get a new code.

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makaiguy
Community Streaming Expert
‎04-16-2021 06:46 AM

Re: Premiere will not complete setup mode

I ran into the same thing. There was a problem at Roku's end with the activation system last evening (15 April, 2021).  It was fixed after an hour or so.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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