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Only Generic Thumbnails showing in Media Player

Greetings and please forgive me if this question/issue has been resolved--I just couldn’t find this exact situation in the forum. Also, moderators please move this to the correct subject thread if I’ve posted in the wrong one.

I have a Synology DS720+ NAS as a media server where I’m placing our DVD collection. We have WiFi connected Roku Ultra boxes connected to our TVs via HDMI cables. The DS720+ is running “Media Server” where I have the Ultra boxes configured as Generic UPnP/DNLA devices with “Roku” profiles. The DS720+ is also running “Video Station” where I can see all of the movies that I’ve ripped so far.

Using Roku Media Player, I can see the DS720+ server and navigate to the “Video Station” folder. The movies play just fine. However, the movies show up with only ugly generic thumbnails. (Logging into Video Station, all the movies are displayed with appropriately related thumbnails.) generic TN.jpg


After reading some of the posts online, I generated .jpg images of the thumbnails and placed them in the same folder with the movies—using the exact same movie title name followed by .jpg. This has not worked. After more reading, I tried 16:9 and 9:16 thumbnail jpg files which also did not work. (I re-indexed the folder in Video Station and hard-booted the Roku Ultra boxes each time)

So, I’m at a loss. I believe I’ve set all the options for thumbnails on both the DS720+ and the Roku Ultra boxes. Before I default to buying something like PLEX I wanted to give Video Station a try. Does anyone have any other suggestions I should try? The Roku boxes appear to work perfectly in all other aspects.

I’ll be posting this question on both the Roku and Synology Community boards because it may be a setting on either device I’ve missed.

Thanks in advance for any advice.


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Re: Only Generic Thumbnails showing in Media Player

I am using a directly connected seagate 5 go usb drive with 1200 videos. They all show the same ugly thumbnail. Like you no solution can be found to resolve this. Has anyone found a way to make the RMP scan and generate thumbnails like every other device I have does? Roku RMP seems incredibly primitive. Very disappointed in it.


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Community Streaming Expert

Re: Only Generic Thumbnails showing in Media Player

@EdBurris, sorry, but what you're asking for isn't possible with Roku Media Player or any other channel/app on Roku.  Those thumbnails must be created either by you or by software running on your server.

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