Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

New Roku stopped working

I received a new Roku device one week ago. It worked great the first week. Today it started to not pair with the remote or the app on my phone. I have to keep unplugging and restarting it to get it to work properly. I've had 4 other Roku devices and never had this issue. Did I get a lemon???

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Roku Employee
Roku Employee

Re: New Roku stopped working


Thanks for the note.

What is the Roku model device that you are having issues with?

With that information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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