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New Roku Streaming Stick 4k+ Setup & Activation Problems

Just received my Roku a couple days ago, setup & activation were no problem. My Roku stick is on my Samsung TV HDMI 1, the TV is on HDMI2. When I switch back to TV for a while, then try to switch back to Roku, nothing happens. I end up having to push reset on the stick, hold for 20 seconds, then go through the setup and activation all over again.  This has happened 4 times  already.  

Am I doing something wrong? Please advise.  I've chatted with Roku Support but they just keep having me go through the setup and activation all over again.  If I can't get this working properly, I'm going to return it and get my money back.

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Community Streaming Expert

Re: New Roku Streaming Stick 4k+ Setup & Activation Problems


Starting with Roku operating system version 10.5, Roku added a "Power" item in the "Settings > System" menu for some of the newer Roku devices. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your TV has been turned off for a while.

Pressing a Roku control key (like the Home button) on your Roku remote (not Power, Volume, or Mute buttons if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

If you disable "Settings > System > Power > Auto power savings" it should prevent your Roku from going into standby in the first place. The power savings are not that great and for the hassle it causes, I don't think it's worth having this feature activated.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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