Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WendyJS
Newbie

New Roku Express won't connect

I just purchased 2 new Roku Express 4K. The one connected without problems but the second will not connect. We have 2 other Roku Express and 2 roku tv’s in our house, so I know wifi is not the issue. I have tried multiple tv's and locations as well as unplugging and resetting. Any ideas? 

0 Kudos
2 REPLIES 2
Streamer317
Roku Guru

Re: New Roku Express won't connect

If I just purchase something and it didn’t work I would immediately return it

0 Kudos
RokuDanny-R
Retired Moderator

Re: New Roku Express won't connect

@WendyJS

Thanks for the post.

Can you please provide more information about the issue you are experiencing? How far are the Roku devices from your wireless router?

For troubleshooting purposes, have you tried connecting the Roku device you are experiencing an issue with to an alternate wireless network, such as a mobile hotspot, to see if you are seeing the same issue occur?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.