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New ROKU Express 4K: Stuck!

Brand new ROKU  Express 4K set up went well, and it worked for two hours.   Then it switched to the bouncing ROKU logo with intermittent loss of signal notification.   

1- verified internet working properly, including checking signal strength at the ROKU device location.   Full signal 

2- powered off and unplugged device for 15 minutes.   It powered back up well and allowed me to go to settings and turn off band width saver.   Then before I was able to start streaming again it happened again.   Bouncing logo.  

3- reset Wi-Fi just in case.   And powered off device for 10 minutes.  After restart it connected briefly to internet ( verified by Smart Home app) then returned to bouncing logo.  

4- reset button held down for 40+ seconds, restart.   No change.   Repeated.  No change.


I give up!    I so wanted this to work with my Phillips TV in the Play Room because I love my ROKU TV that’s in another room and am ready to replace the Phillips TV as it works great but it’s’ software doesn’t support adding new apps.       I’ve ordered a replacement ROKU.   Fingers crossed it’s a good one.   

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Roku Guru

Re: New ROKU Express 4K: Stuck!

Hi @ConiO

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,

Kariza D.
Roku Forum Moderator
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