Hi @jcshua,
Welcome to the Roku Community!
We appreciate your time posting and we'd like to know more about how we can help but we need more details.
Can you please provide us with more specific information about the issue you are experiencing?
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
Mary F.
Roku Community Moderator
