Roku setup

[MsDisastrous]

When I plug it in and startup my Roku Streaming stick asks for preferred language. Then I get “ Missing advanced wireless receiver. The wireless receiver is not detected and must be connected. I’ve tried it with direct power and usb power. Get the same results. Promise the wireless receiver is plugged into the stick. Checked the connection to it twice. HE

[RokuNimfa-C]

Hi @MsDisastrous, 

Thanks for reaching out here in Roku Community. 

Have you tried to plug it into a different HDMI port on your TV? If you still see the issue occurs, kindly provide us with the serial number of your Roku device so we can look into this further. Its serial number or device ID is printed on the bottom or back of the product.

We'll keep an eye on your update. 


Regards, 
Nimfa

[JKT2]

We are having the same issue and have tried multiple HDMI ports.    Where do we send the unit ID number/code for you to troubleshoot?

Thanks

[RokuNimfa-C]

Hi @JKT2, 

Welcome to the Roku Community. 

We appreciate your effort in attempt doing the troubleshooting first on your end. You can post the information here, I'll be able to pass it along to our Support team who can assist you further. If you are not comfortable posting the detail publicly, kindly send me a private message and I'll take it from there. 

Keep us posted. 


Regards, 
Nimfa

[JKT2]

As mentioned on the community board, We have tried all three HDMI ports, and checked all the cable connections but still get the same message.

Model #3820X SN: S08Y42C4U06H

Do you have any other suggestions?

Thanks

[mx_pacoo]

i also had the same problem

my device series number is: 21399H030716

[RokuNimfa-C]

Hi @mx_pacoo, 

Thanks for your post. 

We'd like to know more about how we can help. Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

[mx_pacoo]

i connected my roku device to the tv and when i turn it on it gets stuck on the choose language screen and a message box pops up saying i’m “missing an advanced wireless receiver” but i do have it connected, in fact i’ve used this device for a couple of months but this problem started yesterday and i can’t get rid of it

[atc98092]

Just to be clear: you are using the power cable that came with your Roku, correct? The advanced wireless receiver is built into the power cable.

[mx_pacoo]

yes i’m using everything that came in the box and as i said earlier, it was working before