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Wideman35
Newbie
‎10-06-2022 11:56 AM

Let’s Get Started - Select Language

I bought my Roku a few months ago for a rental property and am just setting it up (I set several others up in the property). I’m able to get to the select a language stage but the remote won’t allow me to select a language to start set up. I’ve changed the batteries and made sure it’s paired and I still can’t move forward with set up from that point. I’m at a loss. Any ideas? Thanks! 

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RokuKarla
Retired Moderator
‎10-06-2022 02:28 PM

Re: Let’s Get Started - Select Language

Hello @Wideman35

Thanks for posting here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Let us know if there's any difference after.



Regards,
Karla

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