Just Like SO MANY OTHERS: Not Getting Activaton E-mail
I have a new Roku Express 4K, SN: S07R219F91CN. This is my fifth or sixth Roku Express but the first 4K one. I purchased it some time ago but am just now trying to get it set up in my den. The installation and set up process has been without problems on all the previous ones.
After some trouble with the software update which caused me to switch back to an old, single band Wifi, I finally got to the activation step. I enter my CORRECT e-mail address but get an error message saying you can not contact me at that address. This happens INSTANTLY, so apparently your system did not even try sending it.
I have searched your site for a solution, but in spite of numerous complaints about this exact same problem, there is NO POSTED HELP. I can not get past that step.
I recently had to change my e-mail address due to a change in internet providers. But I have checked and double checked and my new e-mail address is correctly in my account information.
YES, I searched my spam folder. Not just one but several as I have additional accounts in Firefox. The others are inactive, but the folders are still there and I checked. I also went on line with the Google e-mail site and viewed my messages there. NOTHING!
I mentioned reverting to my old wifi to get the software update. But I have switched back to my new, dual band wifi at this time. Could that be the problem? Your web site seems to say the dual or tri band wifi systems are preferred.
I have done everything that you seem to tell others to try first. I have waited: not a few minutes, but several days. I have performed the factory reset: that seemed to get me past the problems I had with the software update, but not this e-mail problem.
I find it incomprehensible that you do not provide any phone support for problems like this. Obviously there is a solution, but it does not appear to be posted here or anywhere on your site. Why? What is the big secret? I do not understand! And apparently this has been a problem for years now. Can't you actually fix it. Or put another option in the set up procedure to allow a cry for help from there?