Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I turned off Direct tv now some of my roku channels are not working

When I first activated the Roku I kept the Direct Tv, but I felt like I didn't need direct anymore and now some of the channels that I liked are saying a error.  the account id is not active.  How do I fix this?

0 Kudos
Roku Guru

Re: I turned off Direct tv now some of my roku channels are not working

Remove each affected channel, go to Settings/System/Power(if not applicable skip to the next step)/System Restart, then reinstall each affected channel.  If that does not work check your internet router / modem.

Otherwise the device must be connected through the wall outlet.  If the power is not the issue then the device is probably defective from some sort of internal failure.  I’d suggest contacting here:

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
Community Streaming Expert

Re: I turned off Direct tv now some of my roku channels are not working


Cable-type channels want to be paid. When you have a paid subscription to a "tv provider" service that carries these channels (like your former DirecTV subscription), they receive their pay out of the subscription fees you pay that provider. When you don't have a subscription to such a provider you are not paying for those channels.

Many cable-type channels make their content available for streaming via a "TV Everywhere" channel app for those paying for the channel through a provider as mentioned above.   That service doesn't have to be a bloated cable or satellite service however.   There are several services you can subscribe to and run on a Roku that may carry the channels you are interested in at a lower cost than you were paying to DirecTV. Ones that come to mind to check out for any particular channel would include:

    • Hulu plus Live TV
    • Sling
    • philo
    • Directv Stream (the new name for the former AT&T TV)
    • YouTube TV
    • frndly
    • fubu
    • vidgo
    ... there may be others.

There are several places on the net where you can look up which streaming providers carry a particular channel of interest. Here are several such pages:

    • .. and again, there may be others

Savings in cord cutting usually come from picking and choosing which of the offerings you wish to pay for instead of paying for full blown cable or satellite services with scores of channels you never watch.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Community Streaming Expert

Re: I turned off Direct tv now some of my roku channels are not working


Some of the channels/apps available to install on the Roku platform require user to either use a TV provider or subscribe to a cable-alternative streaming subscription service.

Chances are some of your channels were being watched using your DirectTV credentials. (ie. using DirectTV as your provider).  Now that you no longer have a provider, these channels will not work.

You can look into the cable-alternative streaming subscriptions if you find that you really need these missing channels.  These cable alternatives are Hulu, Sling, YoutubeTV, DirectTV Stream, Fubu, etc.

May have to do a little online comparison to see the channels included in package and whether Live TV is included in the package price.  Typically, $65-$85/mo seems to be the average for these subscriptions.



If you post some channels you are missing, others with familarity can likely point you in the right direction and make suggestions.

[edit.. I see @makaiguy already has.  👍]

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.