I have tried three times, and no email received so I can actually use this device. If nothing is solved in a few hours, back to the store it goes and never do business with ROKU again. I cannot believe there is NO NUMBER TO CALL!
NO NEED TO ANSWER THIS POST. DUE TO THE FAILURE OF ROKU TO OFFER QUICK AND EASTY SUPPORT; I HAVE TAKEN THE POS (PIECE OF S***) BACK TO THE STORE AND ORDERED AN AMAZON FIRESTICK. AT LEAST THEY HAVE SUPPORT YOU CAN ACTUALLY TALK TO IN A SANE AMOUNT OF TIME.
I ONLY HOPE MY OTHER ROKU THAT IS A FEW YEAR OLD KEEPS GOING, BUT WHEN IT DIES; AMAZON WILL GET THE BUSINESS; NOT ROKU.
Your caps lock key is stuck.
Also, did (816) 272-8106 not work for you?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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