Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
janet_M
Newbie

How to get support for us older folks?

I'm not from the computer age and I've tried to read articles that aren't even close to my problem and I'm tired of not having access to my TV for MONTHS because my remote no longer works and there is no customer service. 

Is there another platform similar to Roku that offers customer service? I'd like to watch TV again.

0 Kudos
1 REPLY 1
Ello2022
Roku Guru

Re: How to get support for us older folks?

Can you please provide the Roku model number you are using. Have you tried new batteries? So your remote no longer is paired with your Roku? Is this a Roku TV or a separate Roku device?

https://support.roku.com/article/208755708#:~:text=Re%2Dpair%20the%20remote%20to%20your%20Roku%20dev....

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.