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smk2
Reel Rookie

How many times do I have to reactivate my device in a month?

I've been forced to reactivate my Roku stick device 4 times in the last month. Why?

Roku should know that I will not add a payment method or a 'free trial' of anything, no matter how many times I'm forced to go through the activation process. Won't happen.

And I will remove unwanted apps from my Home Screen every time.

Now, I have to sign in yet again to those apps that require it, and rearrange the screen yet again.

Why??

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: How many times do I have to reactivate my device in a month?

@smk2 

Unless an issue is causing a need to Factory Reset a Roku device, you should only have to setup and activate a Roku device once.

However, I do have some channels/apps that do require me to signin/login again when they issue an update. (not all of them).

If you are finding that the Roku device is continually at the "Welcome - Let's Get Started" page, it is usually a sign of a failing/failed device.  I would first try replacing the power adapter, and using a power adapter at the wall if currently using the TV's USB port for power. (try using a cell phone charging adapter 5volts, 1amp).  An underpowered device can cause a few different issues.

Depending on age of device (under a year old), may qualify for a replacement. 

https://support.roku.com/article/208757058

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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