@Fart1, Roku builds little computers that connect to your TV. I wouldn't call them a streaming company. There's many alternatives - Apple TV, Chromecast, Amazon Fire, Android boxes...
Where people get in trouble is when they think that Roku is "a streaming company" responsible for every app that runs on their little computer. See how far you get with that argument with Apple, Amazon, Google, etc.
Note: I am in no way making excuses for Roku's poor customer service.
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