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Cynthia5
Reel Rookie

Help with removing signin information

I entered the incorrect information for signing into CRAVE  and need to remove, but not allowing me to erase and start over. How can I do this

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Help with removing signin information

Try removing the channel/app by highlighting it on the Home Screen and pressing the * button on your remote, restart your Roku from Settings->System->System restart (or Settings->System->Power->System restart), and then add Crave again from Streaming Channels.  Don't skip the restart step or do the steps in any other order.

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Help with removing signin information

@Cynthia5-

@renojim's suggestion is the first thing I'd have suggested too.

But if that doesn't clear the login info, try to find somewhere in the app where you can log or sign out.  It could be buried in a menu under "Options", "Settings", "Account", or some similarly named option.

Once logged out, log back in with your intended credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Cynthia5
Reel Rookie

Re: Help with removing signin information

Did not work but thanks for trying 

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Cynthia5
Reel Rookie

Re: Help with removing signin information

factory reset did the job thanks appreciated

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