Roku setup

[Roti123]

Hi 

I have not received my order. Order was placed on 1/18/24. Device was supposed to be “shipped” on 1/20/24. USPS tracking states pre shipment label created on 1/20/24, device not shipped yet. It is now more than the 3 standard business days. When will I receive my roku device? 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Roti123!

It is appreciated that you have brought this to our attention. No worries! We'd be more than happy to check the status of your order.

We have sent you a Private Message here to gather further personal information from you. Kindly check your inbox. 

In the meantime, we sincerely apologize for any trouble and inconvenience this may have caused but appreciate your patience and understanding.

Best regards,
Carly