Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
abc4
Reel Rookie

HDCP error unable to resolve, 3930x roku express, software 14.1

I have had my Roku for a few years. I can use the roku to select different streaming services and search for shows. The minute a video starts actually playing the HDCP pops up. I have unplugged and replugged and turned on and off and every suggestion I've seen. I tried lowering the display type and that didn’t help. Please help. 

0 Kudos
4 REPLIES 4
jontalk
Roku Guru

Re: HDCP error unable to resolve, 3930x roku express, software 14.1

While I can't guarantee this will resolve it, its possible the issue is linked to WiFi channel congestion, so I'd recommend you install WiFi Analyzer for Android or something similar if you have an iPhone. Then tap the app and look at how many others use the same channel/band and log into the router and change it to one with less congestion. If you use service provider modem/router, their equipment default setting for channel selection is 'auto' which is often the problem. Hope that helps

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
0 Kudos
abc4
Reel Rookie

Re: HDCP error unable to resolve, 3930x roku express, software 14.1

Ok this actually sounds very helpful! I use a service provider router and modem. Would the channel selection options be found online under the modem or router settings?

0 Kudos
Turkey1
Reel Rookie

Re: HDCP error unable to resolve, 3930x roku express, software 14.1

If you can get to roku settings under display type my ultra had recommended 4K HDR10 i changed it to 4k Dolby vision HDR TV. It has worked on ultra also roku  express started same thing change it all works good now !! Hope this works for anyone else having this issue 

Turkey1
Reel Rookie

Re: HDCP error unable to resolve, 3930x roku express, software 14.1

 If you can get to roku settings under display type my ultra had recommended 4K HDR10 i changed it to 4k Dolby vision HDR TV. It has worked on ultra also roku express started same thing change it all works good now !! Hope this works for anyone else having this issue 

 

 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.