Roku setup

[CanadianStream]

Hello, Canadian here! 🍁

Odered my free HDMI Extender for my Roku 4K Stick one week ago. Roku site states 3 to 5 days for shipping - is the 3 to 5 days for processing time or number of days to my door?

If any other Canadians have ordered the free extender using the below link, how long did you wait for its arrival?

https://my.roku.com/HDMI

Cheers!

📺🍁

[RokuAustin · Accepted solution]

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@CanadianStream wrote:

Hello, Canadian here! 🍁

Odered my free HDMI Extender for my Roku 4K Stick one week ago. Roku site states 3 to 5 days for shipping - is the 3 to 5 days for processing time or number of days to my door?

If any other Canadians have ordered the free extender using the below link, how long did you wait for its arrival?

https://my.roku.com/HDMI

Cheers!

📺🍁

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We saw there was some bad information in this thread, so we've cleaned it up to provide accurate information. 

We do ship HDMI extenders out to Canada, and these are usually shipped out within 3-5 days. Full time to your door may take a week or so depending on a few factors. If you need an HDMI extender ASAP, keep in mind that these are regular components that you can pick up locally from most electronics stores, but we do offer them for free if you're able to wait for shipping. 

@CanadianStream Please fill out a request form here for each device using the serial number: http://my.roku.com/HDMI 

Thanks!

[CanadianStream]

Hi, 

Not sure if you or anyone remembers the fiasco I had obtaining my free Roku HDMI extender cables the other week?

After multiple attempts, I finally placed two orders via your “free HDMI cable page”, yet unfortunately I have only received one HDMI extender cable to date. Where is my second cable? Was it shipped? Can you provide more details?

I’m growing so weary over this —  it leaves me with very little incentive to pursue future Roku products and or services. 🤷🏻‍♂️ There’s definitely something wrong with the “free Roku HDMI Cable Extender” offer / page? 

Here are the two serial numbers for the two sticks that I purchased. Kindly figure out which one hasn’t shipped? Serial # SO8Y426V1163 and X017005SNUUE.

Also, as I mention before, along with countless others online, Roku’s Web Administrator needs to verify / update the free HDMI extender page. Many fields (especially the email address field) won’t accept information as being valid, warning me that some sort of error has occurred. I have attempted using various browsers and both Apple and Windows product. This is very annoying.

I headed over to Roku’s free page before this message to verify my serial numbers (if previously ordered page won’t process, which is normal) but I couldn’t process / verify as I couldn’t submit order due to the highlighted email error in red. The email error is a complaint from other Roku users online, you just have to Google it to know that I’m not alone. 

kindly figure out what’s up and get me my second cable to my doorstep asap. I think I’ve been more than patient. 

Regards, 
Christopher Bell
Canada 

[RokuMary-F]

Hi @CanadianStream,

Thanks for following up.

We understand that you only receive one free HDMI extender instead of two from your claims. We apologized for any difficulties in claiming the free HDMI Extender and we are working on ways to better improve this process.

We can see that you’ve been in contact with our Support team regarding your HDMI Extender request. Rest assured that I’ve escalated your Support request. Keep an eye on your email, a member of our support team will be in contact.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary