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Factory reset and no remote control

Having this exact problem but it seems no solution was found so I guess I’m just out a 70 inch tv that’s less than 2 years old 🤬

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Community Moderator
Community Moderator

Re: factory reset and no remote control

Hi @Brandit112,

Greetings from the Rok Community!

We appreciate you letting us know about your problem with your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

  • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
  • What type of Roku remote are you using right now? (universal, simple, or voice remote)
  • Can you please elaborate on the issue that you are experiencing?
  • What troubleshooting steps have you taken so far?

We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,

Eunice L.
Roku Community Moderator
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Roku Guru

Re: Factory reset and no remote control


How about get another remote? There are several inexpensive remotes that should work

Channel Surfer

Re: Factory reset and no remote control

Use the reset on the tv itself. Remove the battery cover and look for a reset button there. Check settings for device connectivity.

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