Roku 3900X (serial # C3379C746686, FCC ID#TC2-121039) I think - numbers hard to read, lost paperwork. Unit is about 4 years old or so.
Lost internet, got it back. Internet signal "Excellent" Roku sees Network but will not connect. Disconnected Roku, router, TV many times. Did a factory reset more than once. Did all steps given many times.
Currently stuck on "let's get started", I choose language, enter correct password ( I checked), try to connect, nothing. It is now stuck in this loop and I can't get back to HOME screen to check on any other settings. HELP
Re: Factory reset 3900X - now it's in a kind of loop
I have the exact same issue with a new 4k+ and have gone through all the suggested fixes. Still stuck on lets get started. Have even reset my password, which was working fine on two other televisions. Is this a defective ROKU that should be returned?
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? Have you tried replacing the batteries in your remote? What specific troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.