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moffobr
Newbie

Error 003 at initial setup then a screen that just says ROKU tv

I have a brand new Philips Roku Tv. Initial start it up a screen says Can't connect Error 003, try again or exit. I have tried again nothing. Exit just takes takes me to a screen that says roku tv. The other roku tvs I have are connecting no problem. I have rebooted the router nothing. The only thing I can really do is a reset of the TV via the button in the back which I have done. This is a Philips 42PFL6574/f7 model.  Note: I have never even got to the connect to my internet phase. This is immediate on startup. Thinking this is a bad unit but want to confirm before I go through boxing and sending back. 

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renojim
Community Streaming Expert

Re: Error 003 at initial setup then a screen that just says ROKU tv

When you first plug it in you should see a "Let's get started" screen or "Choose your language".  You don't see that? 

Try pressing and holding the reset button for 30 seconds with the power connected.

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