Roku setup

[Neverruku21]

Need to speak with a Roku agent to help with black screen

[HDMIGuy]

@Neverruku21 Login to your Roku account on a computer.  Go to the support tab.  Select channels and viewing.  Once the page opens go to the very bottom right and click on check support options.  You should be able to connect to an agent.

[RokuJharra-Q · Accepted solution]

@Neverruku21 Welcome to the Roku Community!

If you need assistance, please contact customer support or provide details here so we can better assist you. The Roku community has many helpful users and experts. 

Feel free to ask your questions here!

Thanks,
The Roku Community Team

[cindypd89]

We are looking for a real phone number as many things are not available on your web site & the people that do the chats don't know either!  Getting realy frustrated!!!!!!

[DiannInTexas]

My Roku is not working. It has been fine but this morning it will not connect to the TV. The Internet is fine, the TV is fine, but the Roku is flashing blue lights. I have turned off and on the modem and router many times. I have unhooked and reconnected the Roku many times. I have turned the TV off and on. I even went to the store and bought the most expensive HDMI cable that they sell. Nothing is working. The Roku is only about four months old. Oh, and I also pushed the reset button. I held it for 10 seconds, then for 30 seconds, then for a minute… No help. 

[RokuEmmanuel-D]

Hey, @cindypd89.

We understand that you're looking for support, and we're here to assist.

Can you share a bit more about your concern? We’d love to help you figure this out.

Looking forward to hearing from you soon!

Thanks,
Roku Community Team

[RokuEmmanuel-D]

Hey there, @DiannInTexas.

Thanks for reaching out here!

We see that you're having trouble getting your Roku to work with your TV. We're here to help out!

Have you tried your Roku device on a different TV and see if there are any differences? Also, when did you first notice this issue?

Let's continue this conversation!

Roku Community Team