Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lavina
Newbie
‎04-14-2021 10:30 AM

Changing email

I just bought another Roku tv and my son sat it up but put the wrong email on it so it does not match my existing roku account. I can’t figure out how to change the email on my tv. Any help appreciated since speaking to roku directly is not allowed. 

Reply
2 REPLIES 2
Strega
Roku Guru
‎04-14-2021 11:11 AM

Re: Changing email

It sounds like it's time for a factory reset,

Reply
makaiguy
Community Streaming Expert
‎04-14-2021 01:24 PM

Re: Changing email

The only way to change the account a Roku is linked to is to do a factory reset (see link @Strega gave you) and set the device up again from scratch, this time linking to your desired account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply