Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Gopal
Newbie

Re: Cannot enter email address on TV screen to activate ROKU Premier

Connect with mobile app then we can able to proceed using the mobile remote 

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Swegnson
Reel Rookie

Re: no control panel on tv screen to move where to put my e-mail address.

Pressing the OK button on the remote brought up the keyboard, allowing me to enter. Why is this not in the instructions???

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Ch1221
Newbie

Re: Cannot enter email address on TV screen to activate ROKU Premier


@Strega wrote:

Anything you did with a TV remote wouldn't effect it anyway.  You enter your email address using the Roku remote.  Use the selection keys to move around the on-screen keyboard.



@Strega wrote:

Anything you did with a TV remote wouldn't effect it anyway.  You enter your email address using the Roku remote.  Use the selection keys to move around the on-screen keyboard.


 

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scornell
Newbie

Re: I cannot scroll down to enter me email address on the Activate page

I am having this same issue. Can someone please help

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scornell
Newbie

Re: Cannot enter email address on TV screen to activate ROKU Premier

I’ve been waiting for 30 minutes. Still can’t move the curser with my remote. Keyboard is showing but can’t use it

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renojim
Community Streaming Expert

Re: Cannot enter email address on TV screen to activate ROKU Premier

@scornell, it seems like there have been several reports of the remote failing during the setup.  Try new batteries in the remote.  It may help to know the model number of your Roku device written on it somewhere.

Roku Community Streaming Expert

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Geema
Newbie

Re: Cannot enter email address on TV screen to activate ROKU Premier

Since there seems to be a problem with folks being able to figure out how to enter their email, it's a UI problem. I suggest adding the language 'press the okay button to bring up the text menu.'

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Nelsgoblue
Newbie

Re: Cannot enter email address on TV screen to activate ROKU Premier

There is no keyboard showing

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renojim
Community Streaming Expert

Re: Cannot enter email address on TV screen to activate ROKU Premier

@Nelsgoblue, try pressing OK or some of the other remote buttons.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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rhenkle
Newbie

Re: no control panel on tv screen to move where to put my e-mail address.

How to I start activation since it makes a beep trying to enter my email address but never gets there?

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