First ROKU installed with zero issues. However, when I tried to install my other ROKU express on my other TV, you sent the activation message to my email, but you would not send the activation code. I tried 7 times. Then the activation period ended. So I tried every option available with the “*” button: I restarted the router and modem and my computer (including clearing the cache). No joy! One more point … prior to installing ROKU, I installed and new modem and router from Spectrum. Also, I could not find the “resend activation code” screen. Please help me sort out how to get my second ROKU online. Thank you
Using ROKU chat we figured out the issue. Because I already had an account with ROKU, here's the fix that worked for me:
1) Enter an alternative email address on the activation screen.
2) The activation email arrives at the new address.
3) It takes you through all the normal steps for a new setup (including entering a credit card number).
At this point, you are setup except that you are using the alternative email on the account. So to fix that:
1) Go up on your normal account using your normal user name and password.
2) Then go to the "account" info page and return the email address to the original.
At that point, I was good.
Using ROKU chat we figured out the issue. Because I already had an account with ROKU, here's the fix that worked for me:
1) Enter an alternative email address on the activation screen.
2) The activation email arrives at the new address.
3) It takes you through all the normal steps for a new setup (including entering a credit card number).
At this point, you are setup except that you are using the alternative email on the account. So to fix that:
1) Go up on your normal account using your normal user name and password.
2) Then go to the "account" info page and return the email address to the original.
At that point, I was good.