Roku setup

[MarinaSherwood]

I have set up my account and the screen says that it’ll automatically updated when I’m done but it’s still not updating and I’ve been done for a while. What do I do?

[RokuKariza-D]

Hey @MarinaSherwood

Thanks for letting us know about the issue you're experiencing. 

We would recommend performing a factory reset on the affected device then try linking your Roku account once again.

Performing a factory reset using the hardware reset button

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

Please keep us posted.

All the best,
Kariza