Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Blujay57
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

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I got that message on the 4th try. The first 3 tries resulted in nothing. ROKU says setup is "Done", but nothing is ever sent to the ROKU TV that I'm trying to activate. "Support" that does nothing but show me other peoples complaints is NOT support. Based on the kind of support I'm finding it is obvious that ROKU does not care!

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RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Hi everyone,

We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

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AnnieF
Reel Rookie

Re: Re: Can't activate Roku device - site is 'on maintenance' for four days

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I bought a Roku for my second TV. Haven't been able to activate since Mon  22nd. Kind of getting upset. Have no problems w my first Roku I activated 2 years ago.

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RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Hi @AnnieF,

Thanks for the post.

Please keep us posted on what you find out.

Thanks,

Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: Website experiencing a problem when trying to activate a device

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Hi @Rikkisspot,

Thanks for the post.

  • We suggest clearing the cookies of your browser to see if that resolves the issue they are experiencing.
  • We would also recommend taking a look at our Support page for more information regarding how to resolve an issue when activating or linking my Roku streaming device: How to activate or link your Roku® streaming device

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

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Crystalz0619
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Hi, were you ever able to activate your roku? I am having this issue going on day 2.

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RokuMary-F
Community Moderator
Community Moderator

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Hi @Crystalz0619,

Thanks for getting in contact about the player activation issue.

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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Crystalz0619
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Hi. Thank you for getting back to me! I just tried it again and it worked.

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Chelle_233
Newbie

Re: Can't activate Roku device - site is 'on maintenance' for four days

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@Crystalz0619 Mine is still not working and say it’s down for maintenance. What did you try for it to work? Thanks 

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AnnieF
Reel Rookie

Re: Can't activate Roku device - site is 'on maintenance' for four days

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Eventually after a few days I was able to activate the Roku on 2nd TV. Didn't do anything special. System just came back on. But was several days

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