Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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dkoeller1
Newbie

Re: Down for Maintenance

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I'm trying to add a new TV to my account. Starting last night at around 9:00 CDT I kept getting messages saying DOWN FOR MAINTENANCE. I've tried multiple times today. The latest being 1:45 CDT asking for a new activation code. I still keep getting the same message. David Koeller
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RokuDanny-R
Retired Moderator

Re: Down for Maintenance

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@dkoeller1

Thanks for the post.

If you are still experiencing an issue with being unable to activate your Roku device due to the site being down, we would recommend clearing the cookies of your web browser and trying again.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Cabr402
Newbie

Re: Can not activate ‘down for maintenance’ message

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Thanks it worked.

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johncoan
Newbie

Re: Down for Maintenance

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I continue to get a "down for Maintenance" message whenever I hit the link to set up my Roki Premiere+. I am replacing a Roku Streaming stick, but continue to get this message. I can be reached at 8647060581 or jpcoan@gmail.com.

 

Thanks

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laidbck111
Newbie

Re: Down for Maintenance

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2 for two in down for activation failures in as many days.........same as the last time. activation link fails with down for maintenance message......

again not a smart tv again roku premiere 4k

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Kmyoung914
Newbie

Re: Down for Maintenance

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This message is still occurring and I can't set up the 3 express rokus I just bought!!!!

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Abeman
Reel Rookie

Re: Down for Maintenance

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I got the streaming stick also. Had the same problem with it as I did with my other roku device when getting activation code. I got the email but said down for maintenance. I kept trying to activate through my cell. When I switched to laptop and opened link in new tab it worked. I also cleared cache and cookies before opening the link. Hope that helps.

Kkaramip
Newbie

Re: Down for Maintenance

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I’ve been trying to set my Roku up from 5-8 pm PST. I’ve asked roku to resend the link a second time. When will the site work again?

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RokuMary-F
Community Moderator
Community Moderator

Re: Down for Maintenance

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Thanks for getting in contact about the player activation issue., @Kkaramip.

Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access http://my.roku.com? Do you have a computer you can access the website with?

I've provided a link below to go into further detail on how to resolve player activation issue: How do I resolve an issue when activating or ... - Roku

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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Re: Down for Maintenance

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Site down for maintenance for past 5 days, since 4/5/21.  Tried all solutions suggested in forum.

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