Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jimmirow
Reel Rookie

Broken usb power cable 3810X with long range wifi receiver

My long range Wi-Fi receiver (WROO1) too is defective. I got an extender to help support the replacement if you would. I I'm stuck with cable pins that literally do not mate/connect so rendered useless. No network.  I've used tape to protect it, thats how Ive had to use this. That only lasts only so long and I shouldn't have to do that.

My email is (sensitive information)

Receiver model:WR001

Stick SN 21503C024318

3810X- model

Labels (1)
0 Kudos
2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Broken usb power cable 3810X with long range wifi receiver

@Jimmirow-

For Streaming Stick models 3800, 3810, and 3811:  
These models use a WR001 cable with a  USB-Mini connector on the end that plugs into the Roku Stick. These models are discontinued and Roku no longer stocks replacements for the WR001 cable.  

Replacement cables for later Streaming Stick models are not compatible with the 3800, 3810 and 3811, even if a USB Mini-to-Micro connection adapter is used which would permit them to plug into the Stick.  The only recourse for a defective WR001 is to replace the unit with a current Streaming Stick or other Roku model. 

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Broken usb power cable 3810X with long range wifi receiver

Hi, @Jimmirow. Thanks for reaching out here!

We get that you’re looking to replace the cables for your Roku Streaming Stick. We're here to help you out!

To expedite the resolution process, please keep an eye on your inbox as we will be sending you a private message. 

We'd be happy to sort this out from there!

Thanks again,
Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.