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gmhusk
Newbie

Brand New Streaming stick HD 4K remote won't pair

Brand new HD 4k streaming stick will not work. Remote refuses to pair, changed batteries

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renojim
Community Streaming Expert

Re: Brand New Streaming stick HD 4K remote won't pair

I can only offer my preferred method of pairing:

  • Disconnect the power from the stick
  • Press and hold the pairing button until the light starts flashing
  • Set the remote down close to the stick
  • Connect the power to the stick and let it do its thing

A couple of other notes:  If you're not using the supplied USB power adapter, use it.  Don't use rechargeable batteries to try to pair the remote.  I've had problems with rechargeable and/or cheap batteries getting through the pairing process, but they're fine once it's paired.

Good luck!

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