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craigbare
Reel Rookie

Any problems with Roku and Samsung smart TV's

I disagree I have Phillips, LG and a Samsung. Roku will work on all 3 but on the Samsung it gets stuck on commercials and cant go back to the show. Also have other issues with Samsung where a game box works on all TV's but the noise it makes on Samsung is unbearable so we turn the sound down.

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RokuERey
Community Moderator
Community Moderator

Re: Any problems with Roku and Samsung smart TV's

Hi @craigbare,

Greetings from the Roku Community!

We see that you're having an issue with your Roku device when connected to your Samsung TV, and we'd like to understand this better.

When you say stuck on commercials, could you tell us under what channel this is, and does a simple restart help fix this? Have you tried any troubleshooting, and what did not work?

With more information, we'll be able to assist you.

Thanks,

Rey

ERey.
Roku Community Moderator
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craigbare
Reel Rookie

Re: Any problems with Roku and Samsung smart TV's

So if I am watching a show like now Ancient aliens. When it goes to commercial at the end of the commercial it stops on last frame and i have to back out with the arrow and start the show again but it doesn't start at same spot so it is annoying. The reason I think it is Samsung Issue is the Samsung was the only one in the house doing it so I switched Roku with my room and it started doing it right away and now the one in my room does it also.  it is a lg and I have had it for years and it never did it before then.

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RokuERey
Community Moderator
Community Moderator

Re: Any problems with Roku and Samsung smart TV's

@craigbare

Thanks for the update,

Do you also see this happening in a certain commercial? Have you tried any other content to see if it still persists?

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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