Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Livialynn
Newbie

Activation link not available

I have 4 new units that I am trying to program. I have not received an activation link after trying multiple times with each one. When I select the star button, there is no QR code. I have been working on this for four hours it is ridiculous, and these units I bought in January and are past the return time, I would like some suggestions because I’m going to throw them into the Koi pond if I can’t get them to work 

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1 REPLY 1
RokuNimfa-C
Retired Moderator

Re: Activation link not available

Hello @Livialynn

Welcome to the Roku Community. 

We apologize for any inconvenience this caused. Let us help you activate your Roku devices. If you still did not receive an activation email from Roku after completing the activation steps, try the following:

  • Wait a bit longer. In some cases, it can take several minutes before you receive the activation email.
  • Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
  • Check your spam folder. Your email may automatically block emails from unrecognized senders and place these messages in a spam or junk folder.

For additional troubleshooting steps, visit our Support page: How to activate or link your Roku streaming device

Keep us posted on how it goes. 


Regards, 
Nimfa

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