Activation Email Not Being Sent to Certain Domains?
I have 4 Roku devices and recently bought a 4K stick that I'm trying to activate using the same account as the rest of them in the house. For some reason, I cannot get the Roku to send the activation to the email address that I've used on the other accounts. Those activated just fine over the years. To diagnose to see if was just our email addresses, I used a different email address (work email) just to see if that would work and it did.
We have our own domain name/mail server and nothing's being blocked or even attemped to be delivered (i.e. I've checked our spam catcher on the server). We aren't on any kind of "blacklisted domain list" either.
It seems like the Roku servers just aren't sending to some email addresses. Is there some way I can just provide the serial # to support and have someone manually add it?
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team look into this problem. Kindly include the serial number of your Roku device so we can assist further.
Re: Activation Email Not Being Sent to Certain Domains?
Update on this issue: After spending a few hours today diagnosing why my activation wasn't being delivered on a new Roku stick, I discovered that Roku uses Amazon SES (simple email service) to send activation emails. These emails were being marked as spam and blocked by MailScanner on my server.
I was able to temporarily unblock Amazon SES (domain: amazonses.com) and the email passed right through.