1.) The ROKU mobile app will NOT find or pair to your TV if it is already turned on.
2.) Do NOT try to use the "Connect Remote" settings in the TV.
3.) Simply UNPLUG (not just turn off using the remote) but UNPLUG the TV.
4.) Open the Roku App on your phone and then click the "Devices" icon in the lower right corner.
5.) Immediately, plug the TV back in and power it on.
6.) The app will now detect your TV and you're DONE!!!
Tony from Bmore
Wow! That actually worked!! How did you come up with this solution? And why does it work?
Regardless - Thank you so much! My frustration has subsided!
I am glad it worked for you. Your TV's Roku app is acting like a typical computer application. Sometimes when changes are made it needs to be rebooted to have those changes be recognized by your network devices. Word of caution though... you may have to do this periodically because sometimes the app on your phone will forget it's settings, but at least now you know how to restore it.
Welcome to the Roku Community and thanks for the post
Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
We also recommend starting to take a look at the troubleshooting steps provided by our Support page here: How to connect the Roku® mobile app to your Roku device over Wi-Fi® | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Any luck with this yet? I have an express and a stick, and now neither will appear on the app, yet work fine doing the basic job of streaming.
Thanks for the post.
Have you made sure that the mobile device you are using the Roku mobile app with is connected to the same wireless network as your Roku devices?
Please keep us posted what you find out and we will be able to assist you further.
Hello. I noticed that while it was on the same network (I only have one) the IP address was different, maybe because I have a mesh system. Couldn't find how to charge the IP address for Roku manually, but I made sure my phone was near the mesh mode the Roku is next to, and turned my phone WiFi off and on again. Roku magically appeared. I assume it will vanish again once my phone moves to a different node.
Not ideal, as I don't have any issues with any other smart stuff on my mesh network, and the point of a mesh is that it should just work seamlessly.
Note this is for the stick, not the express. Not tested the express yet.