Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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BenMitchell
Channel Surfer

major issues with the iOS app not recognizing my Roku Ultra

I am having major issues with my iOS app being able to recognize my Roku Ultra.  I have done everything I know of and it just won't work.  I have deleted the iOS app multiple times, unlinked my device and restarted a bunch and it just won't recognize it.  Any help?  One thing I thought of is I have the latest iOS version of the app but my Roku does not have the new OS yet, its still on 10.0. Is this maybe the reason or should that have nothing to do with my issues?  I really need to figure this out.  I have done everything I can think of.

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RokuDanny-R
Retired Moderator

Re: major issues with the iOS app not recognizing my Roku Ultra

@BenMitchell

Thanks for the post.

Are you using the same wireless network on your mobile device as your Roku device?

For more information about troubleshooting issues with the mobile app, visit our Support page here: Use the mobile app as your remote

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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