Roku mobile app

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Wrong account when trying to rename device

I can control my Now TV box with the mobile app, but when I try to rename the box im prompted to login. I've tried my roku account and my Now TV credentials. Each time I get a pop-up stating that I'm now logged on but I must re-login with the correct account for the Now TV box. How do I find out what the correct login is as I have no idea what else it could be?

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Retired Moderator

Re: Wrong account when trying to rename device


Thanks for the inquiry.

For more information about the features and functionality of your device, we would recommend contacting your device provider.


Danny R.
Roku Community Moderator
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