Roku mobile app

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Wrong account when trying to rename device

I can control my Now TV box with the mobile app, but when I try to rename the box im prompted to login. I've tried my roku account and my Now TV credentials. Each time I get a pop-up stating that I'm now logged on but I must re-login with the correct account for the Now TV box. How do I find out what the correct login is as I have no idea what else it could be?

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Wrong account when trying to rename device

@LilacDaffodil

Thanks for the inquiry.

For more information about the features and functionality of your device, we would recommend contacting your device provider.


Thanks,
Danny

Danny R.
Roku Community Moderator
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