Roku mobile app

[arkhane]

I bought a Roku in Japan where I live, but do not have the Roku app in the Apple Store.

How can I install the app? Any QR code?

Thank you

[RokuKariza-D · Accepted solution]

Hey @arkhane

Thanks for the post.

Please be advised that any Roku Player or TV can be activated to any Roku account, however, channel availability and Roku app access will vary from region to region. Channels and features like the Roku app that are currently available in any given region are certified for the Roku devices sold in that region.

We appreciate your understanding.

All the best,
Kariza

Roku mobile app UI (Source: Roku.com)

Other related topics:

• Will my Roku devices work in Japan?
• Is Roku search available in Japan?
• TCL TV not finding satellite or cable channels in Japan

[arkhane]

Thank you...but that does not answer my question..

Is there any way I can install the app from Japan?

[arkhane]

love how your answers to not answer anything...

I bought it in Japan through amazon.jp...so the app should be avaialble per your answer no...? Then it is not available.

[Strega]

My unofficial rule is to go to roku.com and click on the country selector in the lower right corner.  If your country is one of the ones on that list, then things will probably work quite well.  If not, things are likely to go less well and probably no one here will know the answers to your questions. 

Sorry, but Japan is not on that list.  The list of countries is really quite small so far.

[DBDukes · Accepted solution]

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@arkhane wrote:

I bought a Roku in Japan where I live,...

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Since Roku isn't supported nor is it sold through official channels in Japan, your buying one there is no different than buying one out of the trunk of someone's car. You bought a Roku through an unofficial channel without support. It may or may not work. Roku won't tell you that it will work, because officially, it's unsupported. Unsupported means no support. So really, don't complain about lack of support if you buy an unsupported item. That's what unsupported means.

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@arkhane wrote:

... but do not have the Roku app in the Apple Store.

How can I install the app? ...

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You can't. There is no Roku app in the Japan Apple app store because ... wait for it .., Roku isn't supported or sold through official channels in Japan. Japan is not a Roku market, therefore no app there.

Just to let you know, sometimes people who buy Roku devices in unsupported areas do have success with Roku apps working. However, many major developers do not support their app in areas where Roku itself isn't supported. Your Roku experience will likely be unsatisfactory.

You may be happier with an Apple TV, an Amazon Fire TV device, or a Google Chromecast. That is, if they are sold there (I think they are).

[arkhane]

thank you

that's what I expect as minimum answer

[arkhane]

" your buying one there is no different than buying one out of the trunk of someone's car. You bought a Roku through an unofficial channel without support. It may or may not work. Roku won't tell you that it will work, because officially, it's unsupported. Unsupported means no support. So really, don't complain about lack of support if you buy an unsupported item. "

Completely rude answer:

1) never heard buying a product sold by amazon was like "out of the trunk". Doubt amazon will agree with you

2) it is every company's to make the information clear about the product they sell. 

and four your information I could finally get the app by changing the app store on my iphone. Create a dummy address then download the app from the US apple store.

[Strega]

You may or may not be aware of this, but many items sold ON Amazon are not sold BY Amazon.  Amazon lets its many partners (small shops) sell on its website as well. I went to amazon.jp and searched for Roku and none of the ones I found were labeled as "Sold by Amazon", but rather were sold by: 世界総本舗, Amazing Japan, Oct Inc. Ozoglu Store, EMRE USA GLOBAL, etc.  (Oh and one of the top results was for a model from 2015.)

Some of these shops are fine and sell things that you may not be able to get through any official channels.  Some of these shops can be "questionable".  Years ago, before I was aware that Amazon was not just Amazon, I bought a copy of Microsoft Office that turned out to be fake. So, I recommend always checking the "Sold by" field.

[MilesT]

Roku employees here are probably not allowed to give a clear but negative answer.

The people responding gave you the clear negative answer voluntarily but without recompense.