Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Re: Wake this device but wont work

I found a solution that worked for me. It turned out my phone was connected to my VPN. When I disconnected, the Roku app didn't have any trouble connecting to the TV.

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Drewbean
Level 7

Re: Wake this device but wont work

Thanks for your reply.

I actually don't use a VPN, unless Apple's Private Relay is considered a VPN. But if that were they case, then about hundreds of millions of iphone users will have this same issue!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wake this device but wont work

@Drewbean

Thanks for the post.

Can you please specify the issue you are experiencing? When using the Roku mobile app, does the app detect your TV? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to resolve the issue? Have you already tried to reboot your wireless network to see if that helps?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PhantasyWave
Level 7

Re: Wake this device but wont work

Only issue im having is… If i turn off the tv through the app and few minutes later try to turn on it will turn on. But if i leave for some very long time or if i disconnect from my broadband (like going shop and back) my tv wont turn on unless its with hes own remote. I have 900mbps the router is inside my room tv says i get 190mbp download. Not sure but seems something wrong with either tv operating system or the app itself.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wake this device but wont work

@PhantasyWave

Thanks for the post.

When you are trying to turn the TV back on from leaving through the Roku mobile app, are you making sure that the mobile device that you are using is actually connected to the wireless network again?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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