Roku mobile app

[nlc87]

I have an issue with the Roku app on my iphone.

The remote on it works well, the search button for movies works, BUT the account doesn't open up, it just stays at the loading time circle. I deleted the app, rebooted, added app back, signed in.

Anyone else having this issue?

[RokuEmmanuel-D]

Welcome, @nlc87.

We're glad you're here!

Are there any error messages on the app when trying to sign in? Can you snap a photo of it so we can take a closer look? 

We'd be happy to investigate!

Roku Community Team

[nlc87]

It says on the home page  'Something went wrong loading this page'.

Underneath that it says:

Use the remote ( which it does got to and the remote works)

Retry ( which does nothing)

And when I go to the account page it says: Loading... with the circle turning but nothing loads. 

I tried clicking on the camera to add image and it says 

Source_____

Image description___

Dimensions__

but no place to add the picture of my phone screen that I can see.

[RokuEmmanuel-D]

Thanks for the additional info, @nlc87!

Do you have other devices that we can try to see if they experience the issue? Also, what's the current mobile device that you're using on which the Roku Mobile App was installed? 

In the meantime, try doing these steps here to upload a photo so we can see the problem clearly.

1. Tap the Camera icon on the options above the text box.
2. You may choose the following options below:
   
   
   If you choose Upload, you may Drag or select Choose files from your library. For URL, you may need to paste the URL of the photo into the space provided to upload it.
3. Lastly, if you choose Saved Photos, you can upload photos from the Community Forum.

Please get back to us soon!

Roku Community Team

[nlc87]

Updated iPhone; no other devices except computer/laptop/pc to try it on.  Now the camera icon works.

[RokuEmmanuel-D]

Thanks for the photo, @nlc87!

Have you also tried signing out and then signing back into the app? If not, please try it and see if there are any changes. 

Still not resolved? Please get back to us with the following info:

• Roku Mobile App Version
• Phone brand/model
• Android/iOS version

Thanks again for your cooperation!

Roku Community Team

[nlc87]

Yes like my first post said I totally deleted the app added it back and signed back in. 
I have an updated iPhone mini 13 it’s got the most recent Roku app because I removed it completely updated the phone and reinstalled the app.
so everything on the app and the phone is updated. I always go to the basics reboot reinstall etc before I ask questions about app problems. 

[nlc87]

iOS 18.4

I looked now and also; the save  list, devices in account, and photo stream do not open either.
Only the search button and the remote screen work,  I don’t know what version the app is I can’t see the information it doesn’t open up  to tell me that information but it’s the most recent one cause I update all apps every day. 

[RokuEmmanuel-D]

Thanks for doing that, @nlc87!

We'd be happy to pass this on to the team, but we need a bit more info first. Can you share the details we asked for so we can get this to the right team?

If you can’t get into the app’s account info, just check out the app store. You’ll be able to see what version of the Roku Mobile App you’ve got there.

Your cooperation is much appreciated!

Roku Community Team

[nlc87]

• Which ? I gave  u those details.