Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Unable to connect app to my device

I recently changed routers and now the app on my android phone won't connect to my device and therefore I can't use the remote on the phone. I have offloaded/reinstalled the app several times, logged out/in, and manually connect with the IP address several times and still, I can't get this to work. It was working just fine prior to the router change. I am still with the same internet provider. Help!

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Roku Guru

Re: Unable to connect app to my device

Do you already have the Roku connected to the new wi-fi network?  - Either by setting the new router to have the same SSID, passphrase, and band/mode settings as the previous router, or by using the actual/physical remote to connect the Roku to new network?

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