Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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athena235
Newbie

Unable to conect app to my device

I recently changed routers and now the app on my android phone won't connect to my device and therefore I can't use the remote on the phone.  I have offloaded/reinstalled the app several times, logged out/in, and manually connect with the IP address several times and still, I can't get this to work.  It was working just fine prior to the router change.  I am still with the same internet provider.  Help! 

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RokuDanny-R
Retired Moderator

Re: Unable to conect app to my device

@athena235

Thanks for the post.

In order for you to use the Roku mobile to control a Roku device, you will need to be on the same wireless network. If you recently changed wireless networks, you will need a physical remote to setup the device to connect to the new wireless network.


Thanks,
Danny

Danny R.
Roku Community Moderator
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