Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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SabrinK
Newbie

Rouk mobile remote control issues

My mobile rouk remote worked fine yesterday on the another TV but wouldn't work on mine when I tried to use it and it no longer works on the TV it was working on at first now either.. 

I've signed out uninstalled reinstalled uninstalled reinstalled multiple times I've even created a new account it tells me something went wrong and it won't let me create it the Wi-Fi is not an issue either please help me figure it out

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RokuDanny-R
Retired Moderator

Re: Rouk mobile remote control issues

@SabrinK
Thanks for the post.

Can you please clarify the issue you are experiencing? Are the TVs that you are trying to use the Roku mobile app with Roku TVs? Have you ensured that the device you are using the Roku mobile app with is on the same wireless network as your TVs?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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