Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Kgrant_72
Newbie

Roku sound bar Connect to mobile phone app

How do I connect my roku sound bar to my mobile app if I don’t have my remote, and the sound bar isn’t popping up?

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5 REPLIES 5
RokuMary-F
Community Moderator
Community Moderator

Re: Roku sound bar Connect to mobile phone app

Hi @Kgrant_72,

Thanks for posting in the Roku Community!

You'll need the actual remote to connect your Roku device to your wireless network. The Roku mobile app will not work since it needs to be connected to the same network as the Roku device, which is not currently connected to your network.

You can follow this link to help you further How do I install the Roku® mobile app? | Official Roku Support

If you need a new remote, we have you covered here: https://www.roku.com/accessories/remotes 

Please let us know if there's anything else we can help you with.

Regards,
Mary

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Re: Roku sound bar Connect to mobile phone app

Hit ‘Get Help’ at the bottom and ‘Add Manually’ and add it but IP address (can be found in the settings) 

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Re: Roku sound bar Connect to mobile phone app

Ice dragon had the fix!

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Re: Roku sound bar Connect to mobile phone app

Thank you! This is what I needed!

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Re: Roku sound bar Connect to mobile phone app

Its a private network issue... go to Settings/System/Advanced system settings/Control by mobile apps select 'Permissive'. You should see your device immediately after.

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