Roku mobile app

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Roku private listening cutting out

I have a Hisense roku TV and recently the private listening audio has been cutting out. Not completely stopped working, but after a maximum of a few minutes the audio will either start glitching or cut out completely for a long time. The only thing I can do is turn private listening off and back on to fix it, but then the cycle repeats and a few minutes later it happens again.


I mostly use wireless headphones when this happens but it also does it when I'm just listening through my phone speakers, although not as extreme, it's still annoying. This happens on every steaming service and channel and its getting extremely irritating. Any insight on what can be done is greatly appreciated!!

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Community Streaming Expert

Re: Roku private listening cutting out

Have you tried uninstalling the Roku app from your phone, restarting the phone to be sure nothing of the app is left in memory, then reinstalling the app?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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