>So are you saying that if you have Private listening on and that phone leaves the area without turning private listening off, a second phone in the house that is logged into the same account can turn off private listening?
- What brand and model of wireless router are you using? Is this a wireless mesh system?
It is a Ubiquity wireless mesh system, but the Roku is hardwired.
- Have you tried removing the Roku mobile app from both phones, rebooting them along with the Roku device, then adding the mobile app back once more?
>Yes
- Are you signed into the mobile app using your Roku account. You can confirm this by visiting the 'More' tab of the app, and looking under the 'Account' section.
>Yes this is confirmed. Both phones can control the Roku fine. The only problem is when one of the turns private listening on the other phone can't turn it off even if I have the other phone try to turn it on and then off.
- When you are using private listening before leaving the house, is your wife's phone using the mobile app and connected to the Roku player, or does she connect to it later after your phone is out of your wireless network's range?
> She never uses private listening or the app for that matter. I was just trying to use it on her phone to show her how to turn private listening off when I forgot and left.
>She connects it later. She never uses private listening. I was just trying to use it on her phone to turn private listening off when I forgot and left.
