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acamorris
Newbie
‎01-16-2022 05:49 AM

Roku mobile app only works after rebooting streaming stick

The mobile app on my iPhone 13 just recently is having trouble locating my Roku streaming stick. Only after I unplug and restart the streaming stick, can the mobile app find my Roku device. I have to do this every time I want to use my iPhone remote app to connect to Roku. I've done all the troubleshooting. There's no issue with my network. I've uninstalled and reinstalled the app on my device and still the issue persists. Appreciate any advice on this. thanks. 

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makaiguy
Community Streaming Expert
‎01-16-2022 01:04 PM

Re: Roku mobile app only works after rebooting streaming stick

A change introduced by Roku operating system version 10.5 added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while. 

A guess on my part: Perhaps this standby state shuts down the Roku's wifi connection.

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation without having to power the Roku down.

If you have a "Settings > System > Power" menu item, under "Auto power savings" see if deactivating any power saving options you find there will prevent your Roku from going into standby.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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