Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Cindyyy
Newbie

Re: Roku iPhone App Private Listening No Sound

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For me, it doesn't work when I use a VPN on my phone. With the VPN turned off it works.

Lad2
Reel Rookie

Re: Roku iPhone App Private Listening No Sound

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I seem to have fixed mine 

after updating I pad and tv

it still didn’t work until I turned both off and back on again

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Rohan451
Newbie

Re: Roku iPhone App Private Listening No Sound

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Hello Danny,

I’d like to add another possible solution to private listening not working:

ExpressVPN was the culprit on my iPhone which was preventing private listening from working when I updated to iOS 15.7.

When I disabled ExpressVPN, private listening worked fine.

I also wonder if other third party VPN’s may also be a potential cause for this issue. 

I spent a lot of time since 15.7 was released trying to solve this issue.  I hope this helps others who may encounter similar or the same issue.  If nothing else works, it might be your VPN. 

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Octaneguy
Newbie

Re: Roku iPhone App Private Listening No Sound

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** Update 12/22/22**
I’ve been using this fix successfully everytime I lose audio for private listening.  I don’t hear the audio but the headphone symbol is active.  The solution is as simple as closing the app I’m in, open Hulu and switching Private Listening and it works, then switch back to the app I was using, YouTube TV and the private listening will work there too.

** original post**
I’ve been having this issue watching YouTube TV.  However what I did was change to Hulu and the sound worked fine.  When I opened YouTube tv again the private listening also worked there .

A320av8r
Newbie

Re: Roku iPhone App Private Listening No Sound

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Worked for me, thanks

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SteveM7
Newbie

Re: Roku iPhone App Private Listening No Sound

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Thank you Cindy!  You are a genius...

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