You asked for a tracker ID; when I tried hitting home five times and then back button 5 times, nothing happens.
I am using an iPhone 12. This entire problem started when I upgraded to ios 16.3.
The problem is simply this: I am using the Roku App (Official), acquired from the Apple App store. Once the App acknowledges the TCL Roku TV, and my Bluetooth settings are on, I turn on my Bluetooth headphones and press the "headphones" on the App's remote control. Normally, I'd get sound; but since I installed ios 16.3, the selected "headphones" button (with a little green light showing it is "on" or selected), turns off after about a minute and never gives sound through the headphones.
I have an older tv in the other room that uses a separate Roku box; the Bluetooth headphone setting works perfectly there.
Please provide us with the following information for further investigation:
-Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About) -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) -Steps to reproduce the issue you are seeing
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
I also am having a horrible time with trying to use private listening. I’m not sure if it’s because I live in a dorm but every time I try to connect to private listening on my Onn Roku tv it connects for a few seconds, plays no sound and then disconnects.
when this happens I usually check and see if the app is updated, and if it is I reset my tv and the app, and that still doesn’t work.
I even try to manually connect my tv’s IP to the app but it still doesn’t work, I do recall doing some things to make the private listening work but they were only temporary.